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Watch the video: https://youtu.be/8CrEZGmjKZA Fortune Magazine once named Herbert Kelleher, “perhaps the best CEO in America.” A wisecracking chain smoker who bragged about his fondness for Wild Turkey bourbon whiskey, Herb turned the aviation world upside down with his business model for Southwest Airlines. Before Herb, airlines flew an assortment

We’re all familiar with Continuous Integration (CI) – the practice of merging (or integrating) your source code changes, several times a day, made by developers into a deliverable project. ‘Integration’ is the watchword here – and it helps explain why applying CI tools to ServiceNow is so tricky. To understand why,

TLDR watch the video ServiceNow update set is a collection of customizations that migrate or transfer from a source ServiceNow Instance to a target ServiceNow instance. The privileges required for this migration can be a source of privilege sprawl within your ServiceNow ecosystem. In this article, we will walk through

Classic DevOps concepts and tools were built for file-based codebases and centered around a development stack that is fundamentally different from the packaged platform architecture of ServiceNow (as well as many other platforms like Salesforce, for example). To understand this deeply, here is a detailed historical and technical overview of

As I mentioned in my blog, The Great Talent Multiplier, IDC estimates that the demand for new applications will reach 750 million in the next three years. To put this number into context, 750 million applications are more applications than we have built over the previous half-century combined. Throughout the

ServiceNow announced yesterday, Wednesday, September 21, 2022, the latest platform release, the Now Platform® Tokyo release. This release provides new functionality, features, and enhancements across six themes - Customer Experience, Technology Excellence, Employee Experience, Operating Excellence, Hyperautomation & Low-Code, and Employee Experience. The Tokyo release boosts engagement and productivity across

All ServiceNow teams are in a constant battle with an ever-growing backlog—and losing. Backlogs are always more significant than your capacity to execute them. And the business meaning of it is simple—a hampered down return on investment. The backlog reflects many underlying issues which can unlock hyper-growth with ServiceNow and

Many ServiceNow customers think they have a “Code Quality” problem when they really have a “ServiceNow DevOps” problem. Here is why. When demand from the business grows and ServiceNow development starts to scale in the organization, the responsibility of the core platform teams to ensure a safe production release drives

According to Gartner, 70% of new applications will be developed using low-code or no-code platforms by the time 2025 rolls around. This projection means that by 2025 traditional full-stack file-based application development will account for the minority of SLDC and DevOps efforts at enterprises. This shift in development practices begs

IDC projects that 750 million new applications will be built over the next three years. ServiceNow CEO Bill McDermott believes that the low-code capabilities of ServiceNow will play an important role in meeting this demand.  Being able to quickly develop and deliver apps provides value to the business and reduces