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Read on for the latest trends, insights, best practices, and everything in between

  • Delivering Value with ServiceNow Tokyo

    ServiceNow announced yesterday, Wednesday, September 21, 2022, the latest platform release, the Now Platform® Tokyo release. This release provides new functionality, features, and enhancements across six themes - Customer Experience, Technology Excellence, Employee Experience, Operating Excellence, Hyperautomation & Low-Code, and Employee Experience. The Tokyo release boosts engagement and productivity across
    Scott Willson
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  • How to kick your ServiceNow backlog’s butt

    All ServiceNow teams are “making battle” with an ever-growing backlog and losing. Backlogs are always more significant than your capacity to execute them. And the business meaning of it is simple - a hampered down return on investment. The backlog reflects many underlying issues which can unlock hyper-growth with ServiceNow
    Ron Gidron
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  • It’s the Pipeline, Dummy

    Many ServiceNow customers think they have a “Code Quality” problem when they really have a “DevOps” problem. Here is why. When demand from the business grows and ServiceNow development starts to scale in the organization, the responsibility of the core platform teams to ensure a safe production release drives more
    Ron Gidron
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  • Meeting App Demand With ServiceNow

    According to Gartner, 70% of new applications will be developed using low-code or no-code platforms by the time 2025 rolls around. This projection means that by 2025 traditional full-stack file-based application development will account for the minority of SLDC and DevOps efforts at enterprises. This shift in development practices begs
    Scott Willson
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  • Increasing Your ServiceNow ROI

    IDC projects that 750 million new applications will be built over the next three years. ServiceNow CEO Bill McDermott believes that the low-code capabilities of ServiceNow will play an important role in meeting this demand.  Being able to quickly develop and deliver apps provides value to the business and reduces
    Scott Willson
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  • The DevOps Mindset for ServiceNow – Part 2

    In my previous blog post, it may have seemed like I really picked on git. The reality couldn't be further from the truth. Git is a valuable library for storing certain ServiceNow artifacts, but I am pointing out the limitations git has in addressing the fundamental realities of ServiceNow SDLCs
    Scott Willson
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  • The DevOps Mindset for ServiceNow – Part 1

    It's been close to 15 years since the term DevOps was coined, became a movement, and then became a philosophical practice that improved upon the drawback of Agile. The benefits of DevOps do not need to be stated, but I wonder if it is time for another improvement. IDC projects
    Scott Willson
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  • The Great Talent Multiplier

    Over the last fifteen years, DevOps has developed as a discipline to continuously deploy, monitor, and improve applications in a way that empowers all stakeholders to act on the value of their software factories. Software stakeholders and DevOps pipelines will be tested as never before, with the historical demand for
    Scott Willson
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