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Classic DevOps concepts and tools were built for file-based codebases and centered around a development stack that is fundamentally different from the packaged platform architecture of ServiceNow (as well as many other platforms like Salesforce, for example). To understand this deeply, here is a detailed historical and technical overview of

As I mentioned in my blog, The Great Talent Multiplier, IDC estimates that the demand for new applications will reach 750 million in the next three years. To put this number into context, 750 million applications are more applications than we have built over the previous half-century combined. Throughout the

ServiceNow announced yesterday, Wednesday, September 21, 2022, the latest platform release, the Now Platform® Tokyo release. This release provides new functionality, features, and enhancements across six themes - Customer Experience, Technology Excellence, Employee Experience, Operating Excellence, Hyperautomation & Low-Code, and Employee Experience. The Tokyo release boosts engagement and productivity across

All ServiceNow teams are in a constant battle with an ever-growing backlog—and losing. Backlogs are always more significant than your capacity to execute them. And the business meaning of it is simple—a hampered down return on investment. The backlog reflects many underlying issues which can unlock hyper-growth with ServiceNow and

Many ServiceNow customers think they have a “Code Quality” problem when they really have a “ServiceNow DevOps” problem. Here is why. When demand from the business grows and ServiceNow development starts to scale in the organization, the responsibility of the core platform teams to ensure a safe production release drives

According to Gartner, 70% of new applications will be developed using low-code or no-code platforms by the time 2025 rolls around. This projection means that by 2025 traditional full-stack file-based application development will account for the minority of SLDC and DevOps efforts at enterprises. This shift in development practices begs

IDC projects that 750 million new applications will be built over the next three years. ServiceNow CEO Bill McDermott believes that the low-code capabilities of ServiceNow will play an important role in meeting this demand.  Being able to quickly develop and deliver apps provides value to the business and reduces

In my previous blog post, it may have seemed like I really picked on git. The reality couldn't be further from the truth. Git is a valuable library for storing certain ServiceNow artifacts, but I am pointing out the limitations git has in addressing the fundamental realities of ServiceNow SDLCs

It's been close to 15 years since the term DevOps was coined, became a movement, and then became a philosophical practice that improved upon the drawback of Agile. The benefits of DevOps do not need to be stated, but I wonder if it is time for another improvement. IDC projects

Over the last fifteen years, DevOps has developed as a discipline to continuously deploy, monitor, and improve applications in a way that empowers all stakeholders to act on the value of their software factories. Software stakeholders and DevOps pipelines will be tested as never before, with the historical demand for