Low Code in Washington DC

Scott Willson

The ServiceNow Washington DC release marks a significant milestone in the evolution of enterprise service management, introducing enhancements and new features to empower organizations with hyperautomation and low-code solutions. This release underscores ServiceNow's commitment to providing versatile, user-friendly tools that cater to the diverse needs of its user base, from system administrators to process owners and developers of varying skill levels. Here, we delve into the key components of the Washington DC release, highlighting its impact on the future of work and how it enables businesses to streamline operations, enhance productivity, and foster innovation.

Hyperautomation and Low-code: A New Era

Hyperautomation and low-code are at the forefront of the Washington DC release, reflecting the growing demand for more efficient, automated workflows and the democratization of application development. ServiceNow introduces several updates and features to accelerate digital transformation efforts across organizations.

App Engine Studio Enhancements

The App Engine Studio (AES) has received significant updates, making it even easier for creators of all skill levels to develop applications that address their organizations' immediate needs. These enhancements simplify the application development process and open up new possibilities for customization and innovation, enabling users to adapt to changing business requirements quickly.

Delegated Development Updates

ServiceNow's Delegated Development feature has been updated to allow designated users without system admin roles to develop or deploy applications on the Now Platform. This democratization of development tasks empowers more users to contribute to the application lifecycle, fostering a more collaborative and efficient development environment.

Flow Designer and Integration Hub

The Flow Designer application has been enhanced to enable process owners to automate work without coding, allowing for the creation of multi-step flows from reusable components. Complementing this, the Integration Hub extends the workflow automation capabilities of Flow Designer by enabling seamless integration of instance data with external systems. These tools are pivotal in streamlining operations and enhancing the automation of complex workflows.

Next Experience Developer Tools and UI Builder

The release introduces updates to the Next Experience Developer Tools, supporting the creation of components to track performance and improve productivity. The UI Builder has also been updated to build web user interfaces for workspaces, portals, or custom web experiences, leveraging Next Experience Components. These updates are crucial for enhancing the user experience and facilitating the development of intuitive, high-performance user interfaces.

Workflow Studio and RPA Hub

A notable addition is the Workflow Studio, a new application providing a single location to access all process automation applications. The Robotic Process Automation (RPA) Hub has also been updated, enabling end-to-end automation across the organization. These tools are essential for organizations looking to harness the power of automation to improve efficiency and reduce manual tasks.

Empowering Innovation with Low-code Solutions

The Washington DC release is a testament to ServiceNow's commitment to empowering organizations with the tools they need to innovate and adapt in an ever-changing business landscape. By lowering the barrier to application development and enhancing automation capabilities, ServiceNow is enabling businesses to become more agile, efficient, and competitive.


The ServiceNow Washington DC release is a significant leap forward in enterprise service management. It offers a comprehensive suite of hyperautomation and low-code tools designed to meet modern businesses' evolving needs. By empowering users with enhanced development capabilities and automation features, ServiceNow is streamlining operational workflows and paving the way for a future where innovation and efficiency drive business success.

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