The Business Value of Platform Engineering for the ServiceNow Community

Ron Gidron

As businesses continue to digitize their operations, the demand for enterprise applications that can automate workflows, improve customer experiences, and drive innovation has never been higher. However, building and maintaining these applications can be complex and time-consuming, especially if you’re using a platform like ServiceNow that offers a wide range of capabilities and integrations. That’s where platform engineering comes in.

By investing in platform engineering, businesses can accelerate the delivery of applications, improve developer experience and productivity, and reduce operational complexity. Here are some of the key value propositions of platform engineering for the ServiceNow community:

Accelerated Delivery of Applications With platform engineering, businesses can leverage pre-built workflows, templates, and best practices to speed up the development and deployment of applications. This can help reduce the time to market for new products and services and enable businesses to respond quickly to changing market demands.

Additionally, platform engineering can help ensure that applications are built with scalability, security, and maintainability in mind, which can reduce the risk of downtime and data breaches. Improved Developer Experience and Productivity Developers are the lifeblood of any application development effort, and their productivity and satisfaction can significantly impact a project’s success. Platform engineering can help improve the developer experience and productivity by providing them with the tools, frameworks, and processes they need to build high-quality applications faster. This can include automated testing, continuous integration and delivery, and collaboration tools that enable developers to work more efficiently and effectively. Reduced Operational Complexity Once an application is deployed, it must be maintained and supported over its lifecycle. This process can be complex and time-consuming, especially if the application is integrated with other systems and services. Platform engineering can help reduce operational complexity by providing businesses with a standardized application deployment and release approach. This can help ensure that applications are built with consistency and reliability, reducing the risk of errors and downtime. In addition to these value propositions, platform engineering can help businesses reduce costs, improve customer satisfaction, and drive innovation. By investing in platform engineering, companies can build a strong foundation for their digital transformation efforts and position themselves for long-term success in a rapidly changing market.


Platform engineering is critical to any successful application development effort, especially for businesses using a platform like ServiceNow. By leveraging the best practices, tools, and frameworks of platform engineering, companies can accelerate the delivery of applications, improve developer experience and productivity, and reduce operational complexity. Consider investing in platform engineering today to take your ServiceNow development efforts to the next level.

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