New Report Reveals Opportunities to Optimize ServiceNow Operations as Platform Adoption Accelerates

As the adoption of ServiceNow accelerates across enterprises, xtype's first annual report, the 2025 State of ServiceNow Operations Report, reveals critical gaps and opportunities in how organizations manage and scale their ServiceNow footprint. This press release spotlights the significant operational friction companies face due to limited compliance assurance visibility, governance challenges, and manual delivery workflows. These issues, if left unaddressed, risk the ROI of even the most strategic ServiceNow initiatives.

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xtype’s new 2025 State of ServiceNow Operations Report highlights how organizations are scaling ServiceNow adoption while grappling with rising operational complexity. The report uncovers maturity-driven challenges and urgent opportunities for better governance, ROI protection, and AI readiness.

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You can read the full press release here and read the complete 2025 State of ServiceNow Operations Report here.

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