xtype compliance
Compliance Reporting for Your ServiceNow Environment
Segregation of duties. Privileged access. Change governance. These are the compliance controls almost every enterprise program tests. In ServiceNow, proving them means pulling the test data together from multiple systems by hand every cycle. xtype Compliance assembles that evidence for you. It is consistent, it comes in the format and style auditors expect, and it is easy to refresh. When the scope changes to a different quarter or a different system, you change the report filter, not the data pull, and hand over a live view of the ServiceNow data your examiners are looking for.
The auditors’ “black box” for ServiceNow
ServiceNow is a powerful platform. It is also a distributed, closed architecture, which makes it hard to audit for compliance.
xtype Compliance is the "black box" for that environment. xtype's agents run in every ServiceNow instance and record what actually happened, independently of ServiceNow, its administrators, and any activity performed outside xtype. Think of it as a data flight recorder for your ServiceNow environment. No one edits it. No one games it. The result is immutable, independently verifiable evidence for compliance reporting, risk, audit, and executive oversight.
The problem
ServiceNow is one of the best-engineered platforms in the enterprise. But it was built for the people who operate it, not those who must attest to its secure configuration and operation. Permissions cannot be controlled in the usual way. People are granted excess rights just to promote instances and update packages, and ServiceNow does not natively capture why a change happened or who authorized it. To an examiner it is a closed system: distributed applications, heavy customization, and evidence scattered across modules and siloed by instance. xtype Compliance captures the who, what, when, and why that ServiceNow leaves out.
The controls are real. The problem is proving them. Who holds privileged access, and why. Whether the same role, or the same person, promoted a change across a segregation-of-duties line. Whether production changed outside the process. And when something looks off, someone has to reconstruct who held which role, and when, granularly enough to trace it back to the ticket or approval that explains it. Compliance teams know the gaps are there. What they lack is a way to show they are covered, without rebuilding the same reports by hand every quarter.
0
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0
mo.
Typical wait for a single custom compliance report from the platform team.
0
–
0
%
Of platform team capacity consumed by manual audit data pulls each cycle.
0
+
Separate reports one global payment network maintains to satisfy its examiners.
0
Regulatory requests per year at a single large health system.
*Data from an independent survey of compliance teams from ServiceNow customers in regulated industries, 2026.
XTYPE SOLUTION
Where compliance controls have to be evidenced
Rather than a broad claim about "compliance automation," xtype Compliance starts with the controls examiners test most in a SOX, SOC 2, or ISO 27001 change-management review: Segregation of Duties and Privileged Access. Below are two examples of that reporting today, each giving you a live view of your ServiceNow data. The evidence is repeatable, independently gathered, and trustworthy. It is as complete as the data allows, without over-promising, and we are adding more controls and reporting as the product grows.
Segregation of Duties
Segregation of Duties in Change Promotion
See every promotion checked against one rule: the requestor, approver, and implementer can't be the same person. Every exception shown, linked back to the source record.
Privileged Access
Privileged / Elevated Access on Production
See every active privileged grant checked against your policy — authorized, reviewed on cadence, never self-granted. Exceptions flagged by type.
Evidence
One report generator, built for your compliance program
A flexible report generator built around your compliance program. Pick the systems, the period, and the scope, and produce an evidence package for internal and external auditors, not a screenshot you have to explain. Policy definitions plus full results, formatted for handoff, and re-run for a new date range whenever the scope changes.
KEY USE CASES
Where these controls earn their keep
The same Segregation of Duties and Privileged Access reports answer the questions compliance, risk, and governance teams are tasked with answering. These are the questions that otherwise cost a platform team days of manual reconciliation.
SOX · SOC 2 · ISO 27001
The SOX external-auditor walkthrough
Your auditor asks for evidence that no developer approved or deployed their own change to a financially-relevant system this quarter with actual evidence, per change. Instead of days cross-referencing tickets, approvals, and deployment logs across instances, the Segregation of Duties report shows the full population, the compliant/exception split, and every flagged exception drilled down to the source record. One control satisfies the SOX, SOC 2, and ISO 27001 tests at once.
SOC 2 CC6.3 · ISO 27001 A.8.2 · HIPAA
The privileged access review nobody wants to do by hand
Every quarter your compliance manager has to certify that each admin-level account on production ServiceNow was authorized, is still needed, and wasn't self-granted, usually by exporting roles and reconciling them against HR and ticketing by hand. The Privileged Access report shows every active grant checked against your policy, reviewed on cadence, with exceptions flagged by type: undocumented approval, self-granted, review overdue.
Both controls together
The near-miss investigation
Something changed in production that shouldn't have. Maybe nothing broke, but leadership wants to know how it happened and whether it could happen again. This isn't a new control; it's the same two reports answering a different question. Filtered to the date in question, Segregation of Duties and Privileged Access together reconstruct who had access and whether the normal approval path actually ran, the forensic work that would otherwise eat a platform team's week.
SOC 2 CC6.3 · ISO 27001 A.8.2 · HIPAA
The developer who never lost admin access
An engineer built and tested a change in dev with full access, appropriately, but nobody stripped that access down before it reached production. Six months later they still hold deploy-level access no one remembers granting. It's SOC 2's own textbook SoD example, and one of the hardest findings to catch without cross-instance visibility. Most reviews check whether someone has access; these two controls, working together, check whether they should still have it.
See xtype Compliance running against your ServiceNow environment.
WHO BENEFITS
Built for compliance teams. Valuable for the platform team too.
xtype Compliance is designed around the questions a GRC program is tasked with answering. The answers are repeatable, accurate, and mapped to specific requirements in your compliance programs. And it takes the manual data pull off the platform team every audit cycle.
Primary audience
Compliance, Risk & Governance (GRC) Teams
Framework-mapped controls, not generic screenshots
xtype Compliance supports a wide range of frameworks: SOX ITGC, SOC 2 CC6/CC7, ISO 27001 Annex A, HIPAA, and GDPR. The examiner sees the policy definition alongside the result. No translation layer. No explaining what a screenshot means. The evidence arrives in the language the examiner already uses.
Evidence on demand
Pull a complete, detailed evidence package for Segregation of Duties and Privileged Access in minutes. The data is gathered automatically and filtered to exactly the systems, roles, and period in scope, not the weeks it used to take a platform team to assemble by hand. Every exception is flagged with its source record linked, so you can answer a follow-up question without ever opening a ServiceNow instance.
No dependency on the platform team
Self-service, repeatable, always current; no ticket, no queue.
Continuous readiness
Run reviews on any cadence. Audit season stops being a fire drill.
Cross-instance visibility
One report covers dev, test, staging, and production; every environment in scope.
Built for the examiner's question
Designed around what auditors actually ask for, not what's easy to pull.
Also valuable for
xtype Platform Owners
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Audit requests answered in minutes, not weeks
When compliance submits an evidence request, xtype Compliance answers it automatically. Your team stays focused on platform delivery instead of the manual data pulls that eat into every audit cycle.
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Attest to the state of your IT and security controls
You've built change-promotion controls into your change pipeline. xtype Compliance turns them into reporting that attests to the state of your IT and security controls. It makes a process your team already trusts into documentation an examiner accepts.
FREE EBOOK
How xtype Streamlines Audits for Your ServiceNow Environment
A practical guide for compliance, risk, and audit leaders, covering SoD enforcement, privileged access reviews, cross-instance evidence packages, and how to go from weeks of manual prep to on-demand reporting.
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How auditors test ServiceNow controls, and what they actually ask for- SOX, SOC 2, ISO 27001, HIPAA & GDPR, mapped to xtype controls
- Evidence package templates you can hand directly to your auditor
No registration required
SOUND FAMILIAR?
If this sounds familiar, it's time for a conversation with our experts
These are the words of compliance and risk leaders describing what they were looking for
before they found xtype.
before they found xtype.
Bring evidence to every audit.
Thirty minutes with a compliance specialist — walk through the Segregation of Duties and privileged access dashboards, and the reporting mapped to the frameworks you report against.