Join the 2026 State of ServiceNow Operations Survey, conducted in cooperation with ServiceNow.
It only takes 5–10 minutes to share your insights, and all participants who complete the survey will be entered for a chance to win a trip to the ultimate ServiceNow experience, Knowledge 2026 – on us!*
Why Your Voice Matters
Influence the most comprehensive annual benchmark of ServiceNow operations worldwide.
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Get early access to the 2026 report and see where your organization stands.
Contribute to shaping best practices, priorities, and the future of ServiceNow governance, automation, and efficiency.
2025 Report Highlights
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The 2025 edition uncovered significant shifts in how organizations are running and scaling their ServiceNow platforms. Top platform owners, developers, and executives contributed, across industries, giving us a clear picture of both challenges and opportunities across industries.
Automation Gap
Over 80% of organizations cited lack of automation as their top barrier to scaling ServiceNow.
Governance Blind Spots
65% of platform owners reported limited visibility and control across their ServiceNow environments, raising concerns around risk and compliance.
High-Performer Advantage
The top tier of organizations leveraged automation and governance to deliver updates 3x faster than peers, with significantly fewer incidents and rollbacks.
Strategic Impact
Respondents noted that strong ServiceNow operations not only improved IT delivery but also unlocked value for business initiatives such as digital transformation and customer experience.
Read 2025 Report
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Experience Knowledge 2026 –
The Ultimate ServiceNow Event
One lucky survey participant will win an all-expenses-paid trip to Knowledge 2026
(May 5–7), the ultimate gathering for ServiceNow innovators, builders, and leaders.
Take the survey today for your chance to join the action.
Take the 2026 Survey
* The Knowledge 2026 prize will be awarded to one eligible survey participant. It will include a full conference pass and cover the flights and hotel accommodation up to a maximum of $5,000 USD. The prize is non-transferable and may only be used for attendance at Knowledge 2026 in Las Vegas.
Let’s talk
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