Customer
Zurich Insurance Case Study
Zurich, like most companies, has adopted DevOps and Agile methodologies. It became apparent that those principles needed to be applied to their ServiceNow development efforts. However, much of the DevOps tooling and metrics is still focused on file-based architected applications, not platform-built use cases like ServiceNow apps, update sets, plugins, scripts, and more. Zurich began investigating solutions to address their challenges.