Zurich Insurance Accelerates ServiceNow by 5X with xtype
The Challenge
Weekends lost to cloning:
Zurich’s ServiceNow environment was hindered by 20+ hr cloning cycles that spilled into weekends—wasting admin and developer time.
Manual deployment drag:
Preparing update sets across environments meant spreadsheets, browser tabs, and painstaking cross-checking before every release.
Governance & drift risks:
Inconsistent environments bred deployment failures, elevated access sprawl, and compliance blindspots.
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Quantifiable Impact
By embedding governance into delivery, the company improved control and compliance while unlocking measurable gains. Automation and standardization increased efficiency and consistency, stronger oversight ensured responsible resource use, and the result was higher throughput, lower costs, and a more sustainable operating model.
25%
Added Business Output
More user stories resulted in increased accountability and greater alignment
75%
Cost Reduction
Shortened cloning time with more efficient, standardized, and compliant processes
70%
Instance Drift Avoidance
Automatic synchronization of all instances while reinforcing transparency
The xtype Advantage
Zurich’s success is emblematic of xtype’s enterprise-grade strength—boosting velocity while enforcing governance and slashing cycle times. xtype delivers results that resonate with Platform Architects, empower Platform Owners, and advance CIO/CISO strategic goals.
Boost Feature Velocity
5× faster update-set deployment; 25% increase in annual user stories
Slash Clone Downtime
Cloning time slashed by 75% – from 20+ hrs to just ~3 hrs
Eliminate Drift & Errors
Instant, real-time view of plugin, update-set, and script discrepancies — no more manual diff hunts
Strengthen Security & Compliance
Role-based access, audit trails, policy gates, zero-touch deployments = less privileged access & tighter governance
Strengthen Security & Compliance
Role-based access, audit trails, policy gates, zero-touch deployments = less privileged access & tighter governance
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Why CIOs, CISOs & Platform Owners Should Care
CIOs
Gain rapid ROI: 5× faster deployments free up platform capacity to fuel digital transformation.
CISOs
Mitigate risk with enforced access controls, compliance-ready audit logs, and immutable environments.
Platform Owners
Deliver enterprise-grade stability: synced estates, controlled deployments, and drift remediation—all without manual spreadsheets.
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Ready to Modernize Your ServiceNow Delivery?
xtype transformed Zurich’s ServiceNow operations from sluggish, error‑prone processes into a turbocharged, governed delivery pipeline—reclaiming weekends, reducing risk, and scaling output. For any enterprise primed to accelerate ServiceNow at scale, xtype is the strategic lever that delivers.
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