Case Study

Global Building Materials Company Scales ServiceNow Governance & Efficiency with xtype

About the company

Industry

Insurance

Employees

Global Deployment

Equity

Business Challenge

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Discover how to move fast and stay in control with xtype’s Governance Platform for ServiceNow

Global Building Materials Company Scales ServiceNow Governance & Efficiency with xtype

The Challenge
Manual deployment processes:
Change delivery across ServiceNow environments was slow, labor-intensive, and error-prone.
Environment drift and inconsistency:
Difficult to maintain alignment across dev, test, and prod, leading to failed releases and rework.
Limited transparency:
No centralized visibility into update sets, changes, or environment states.
Global Building Materials Company Scales ServiceNow Governance & Efficiency with xtype

Quantifiable Impact

By standardizing controls across regions, the company delivered faster, more reliable releases with consistent quality and compliance. Disciplined change management reduced errors and risk, while unified delivery standards reinforced governance with full auditability and transparency.
75%
Accelerated Innovation
More user stories shipped annually → faster value delivery
25%
Capacity Unlocked
Productivity uplift = 6 FTEs redirected to innovation
70%
Stability at Scale
Reduction in instance drift → fewer clones, smoother operations

The xtype Advantage

xtype helped this global manufacturer modernize their ServiceNow operations—bringing speed and structure to their change delivery model. The result: more agility, fewer errors, and full control across global IT landscapes.
Accelerate Change Delivery
Update sets moved across environments faster with automated promotion policies
Ensure Environment Consistency
Real-time sync and drift detection prevented configuration mismatches
Strengthen Governance
Built-in controls, audit logs, and dashboards ensured better oversight
Free Up Platform Teams
Reduced manual work allowed teams to focus on innovation over coordination

Why CIOs, CISOs & Platform Owners Should Care

CIOs
Scale digital delivery without scaling risk or overhead.
CISOs
Gain confidence with auditable, controlled deployments.
Platform Owners
Achieve consistent, visible, and automated change flows across the org.

Ready to Modernize Your ServiceNow Delivery?

xtype gave this global enterprise the ability to deliver ServiceNow changes faster and more reliably—without sacrificing governance. A win for platform efficiency and enterprise-grade control.
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Discover how to move fast and stay in control with xtype’s Governance Platform for ServiceNow