ServiceNow Technical Governance for Life Sciences

From Compliance Burden to Research Accelerator

The Challenge

Learn how leading pharmaceutical, biotech, and healthcare organizations are finally scaling ServiceNow safely, quickly, and in continuous regulatory compliance.

30–70% of ServiceNow capabilities go unused due to governance and compliance bottlenecks.
16% of teams give developers production admin access, creating major HIPAA and GxP risk.
Built-in governance delivers 5× faster deployments and 75% less audit prep time.
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The Challenge of ServiceNow Governance Gaps in Life Sciences

Life sciences organizations depend on ServiceNow for research workflows, patient safety processes, and validated system operations. But manual change controls, privilege sprawl, instance drift, and after-the-fact compliance checks create unacceptable audit and FDA exposure. In this industry, every delay slows research, and every gap risks a finding.
30–70% of purchased ServiceNow capabilities go unused due to governance gaps
16% of organizations give developers full production admin rights, creating severe compliance and security risk
75% reduction in audit preparation time and 5× faster deployments achieved with technical governance
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Why Governance Is Mission-Critical in Healthcare, Pharma & Life Sciences

Life sciences teams operate under some of the strictest regulations anywhere. When ServiceNow powers clinical trials, adverse event reporting, or patient workflows, traditional governance quickly becomes a liability.

A native governance model is essential to:

  • Maintain validated status
  • Meet FDA, HIPAA, ISO, GxP requirements
  • Remove delays that slow research
  • Shift from firefighting to controlled, scalable delivery
  • Produce audit-ready evidence automatically

Let ServiceNow accelerate innovation, not restrict it

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Learn from experts


“Without centralized governance, different teams end up building similar apps… leading to duplicated work and security gaps.”
Pawandeep Narang, Director of Governance Risk & Compliance, Fresenius Medical Care
“Rather than slowing development, proper oversight accelerates development.”
Scott Willson, Head of Product Marketing, xtype
“If you’re in a highly regulated industry like healthcare, you need xtype pronto.”
Ron Gidron, CEO, xtype

Let’s talk

Discover how to move fast and stay in control with xtype’s Governance Platform for ServiceNow