xtype Debuts Preflight AI Agent to Support Smarter, Preventative ServiceNow Deployments Using Agentic AI

- xtype unveilsPreflight AI agent validation tool to enhance ServiceNow update set deployment quality

- As one of only 18companies asked to develop a GenAI agent on the ServiceNow^® Platform for the AI Innovation Zone at ServiceNow Knowledge 2025, xtype supports ServiceNow in its  ambition to boost productivity and efficiency across various workflows

- The Preflight AI agent will identify conflicts and confirm that update sets have clear, meaningful descriptions for future reference and troubleshooting

COVINA, Calif., April 30, 2025: xtype, the ServiceNow Multi-Instance Management Platform company, today announced the launch of its innovative xtype Preflight AI Agent, an advanced AI-powered validation tool designed to ensure update set viability before deployment. xtype will demonstrate this groundbreaking technology at the AI Innovation Zone at the upcoming ServiceNow Knowledge event, May 6-8 in Las Vegas.

As organizations continue to manage multiple ServiceNow instances across development, QA, and production, xtype Preflight AI helps teams identify common issues before they become problems, including naming convention conformity, meaningful descriptions and update set conflicts.

It’s a key area of focus for ServiceNow platform teams, who navigate the complexities of rapid delivery cycles while aiming to minimize errors, avoid conflicts, and uphold best practices.

xtype Preflight AI combines automation with AI capabilities to create a comprehensive validation solution that helps teams prevent deployment errors and reduce rework. It confirms naming conventions, checks for meaningful descriptions, and detects potential conflicts with update sets. By providing a comprehensive"preflight check," teams can avoid costly troubleshooting and rework during off-hours deployments while also making it easier to adhere to development standards consistently.

Infusing AI intoEvery Aspect of the ServiceNow Platform 

xtype Preflight AI was built using Agentic AI technology, introduced as part of the ServiceNow Platform Yokohama release. It enables companies to easily create, edit, and connect AI agents for smarter automation across any workflow.

Key Features of the xtype Preflight AI Agent:

- Meaningful Description Validation:Uses AI to verify that update set descriptions provide clear, meaningful information for future reference and troubleshooting.

- Naming Convention Validation:Checks if names of update sets match predefined regular expression patterns for naming conventions to automatically verify that update set names adhere to established naming standards, ensuring consistency across the platform.

- Conflict Detection: Proactively identifies potential conflicts with existing update sets to prevent deployment errors.

By leveraging LLM and scripted automation, xtype Preflight AI ultimately reduces costs incurred when errors are fixed reactively in higher environments (e.g.,production). The solution leverages ServiceNow's Agentic AI framework, which uses an orchestrator to process requests and determine appropriate actions.

“The cost of reactive problem-solving in enterprise software is enormous,” said Ron Gridon, CEO of xtype. “xtype Preflight AI transforms this paradigm by bringing predictive intelligence to the deployment process—allowing teams to prevent issues before they disrupt operations. It’s not just quality assurance; it’s intelligent foresight.”

xtype will demonstrate its Preflight AI Agent at ServiceNow Knowledge, May 6-8, in LasVegas, in the dedicated AI Innovation Zone. In addition to the demonstration, xtype will deliver a presentation about its experience developing xtype Preflight AI with ServiceNow's Agentic AI framework, sharing insights from its development process.

Gidron continued, "ServiceNow is ushering in a new era where AI agents are embedded into the very fabric of enterprise workflows. Being one of the few partners invited to co-create in this transformation is both an honor and a responsibility we take seriously. We’re excited to shape what’s next—alongsideServiceNow and the broader community.”

For more information about xtype Preflight AI or to schedule a demonstration atKnowledge, visit xtype’s booth #4518, or the xtype AI Innovation Showcase booth#AIS15. To pre-book a demo of Preflight at Knowledge, click here.

About xtype

Founded in 2020, xtype is the leading provider of multi-instance management for ServiceNow platform teams, providing real-time visibility, governance, and automation capabilities to simplify and accelerate delivery and compliance on the ServiceNow platform. Trusted by global enterprises in banking, insurance, healthcare, and beyond, xtype empowers teams to innovate faster, ensuring compliance and reducing operational risk.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the UnitedStates and/or other countries.  

‍