Scaling Change and Strengthening Compliance at the NYC Executive Roundtable

"Since we’ve had xtype, quality walks side by side with us because they can see where everything is."

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Last month, I had the privilege of joining an incredible group of xtype customers, future customers, ServiceNow leaders, and partners for our NYC Executive Roundtable. It was an amazing afternoon filled with open, collaborative discussions on how organizations are safely scaling change, accelerating delivery, and strengthening compliance, without compromising control.

The session was kicked off by our Chief Customer Success Officer, Robert Huckaby, who set the tone perfectly: “ServiceNow is workflowing the world – xtype workflows ServiceNow.” That sparked a lively conversation about the sheer power of the ServiceNow platform and the critical role xtype plays in governing it effectively.

Much of our dialogue centered on the risks organizations face with manual processes, spreadsheets, and elevated privileges. These “bolted-on” governance models create delays, compliance exposure, and prevent ServiceNow customers from realizing the full ROI of their investment.

Bolted-On Governance Imedes ServiceNow ROI

A key highlight for me was hearing directly from customers about the shift from manual governance to automation. One executive shared, “Since we’ve had xtype, quality walks side by side with us because they can see where everything is.” That visibility has allowed them to scale faster, reduce risk, and increase confidence across teams.

The afternoon also featured an engaging session from our partner, ServiceNow, and the IMPACT Team. They demonstrated how xtype and ServiceNow IMPACT together create even greater value, combining governance and acceleration to maximize the business outcomes organizations expect from their ServiceNow investment.

The event reinforced what’s possible when we bring customers, partners, and ServiceNow together: scaling safely, delivering faster, and staying compliant—all while maximizing ServiceNow ROI.

I’m looking forward to continuing the conversation in a couple of weeks at the ServiceNow World Forum New York. If you are going to be there, stop by our booth or better yet, let’s schedule time to chat.