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From our blog

  • 3 Reasons CI/CD Integrations Fail to Address Your ServiceNow Backlog

    We’re all familiar with Continuous Integration (CI) – the practice of merging (or integrating) your source code changes, several times a day, made by developers into a deliverable project. ‘Integration’ is the watchword here – and it helps explain why applying CI tools to ServiceNow is so tricky. To understand why,
    Scott Willson
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  • ServiceNow platform engineering – Here’s why classic DevOps tools do not apply

    Classic DevOps concepts and tools were built for file-based codebases and centered around a development stack that is fundamentally different from the packaged platform architecture of ServiceNow (as well as many other platforms like Salesforce, for example). To understand this deeply, here is a detailed historical and technical overview of
    Scott Willson
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  • How the Southwest Airlines Business Model Can Help Reduce your ServiceNow Backlog

    Watch the video: https://youtu.be/8CrEZGmjKZA Fortune Magazine once named Herbert Kelleher, “perhaps the best CEO in America.” A wisecracking chain smoker who bragged about his fondness for Wild Turkey bourbon whiskey, Herb turned the aviation world upside down with his business model for Southwest Airlines. Before Herb, airlines flew an assortment
    Scott Willson
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